ABSTRACT
Due to the unprecedented COVID-19 pandemic, mobile technologies, services, and Internet connectivity have become critical among the Malaysian elderly as an alternative to staying actively and socially connected. However, the elderly find it difficult to adapt to online technology tools with restricted skills under technology challenges. Studies related to mobile adoption and usage experiences among the elderly during the COVID-19 pandemic or endemic are not rigorously conducted by researchers. Little discussion was focused specifically on aging and gender perspectives, including the importance of an intersectionality lens in understanding the interconnected factors that influence one's ability to benefit from technology. To fill in the research gaps, this paper aims to use an intersectionality lens to identify experiences on how female elderly use their mobile phones and services, as women are constantly underrepresented in Science, Technology, Engineering, Mathematics (STEM) studies. The study employed qualitative case studies method with seven older women in Malaysia, 60 to 77 years old, using multiple data sources through semi-structured interviews, mobile walkthrough, and diary studies. Data were transcribed and analyzed by categorizing the key themes digitally using Nvivo. The findings showed that mobile culture and supportive environment;family roles;socialization;education and economic backgrounds;digital literacy level;well-being;and motivation were interconnected, shaping the experiences of the seven female elderly in accessing, learning, and using their mobile phones. This study has built an understanding of the intersecting factors that can contribute to a more inclusive society, especially in promoting the elderly to embrace mobile technologies in their lives.